Refund Terms

Effective Date: October 15, 2023

1. Introduction

Welcome to the refund terms of RELIONEX. These terms outline the conditions under which refunds may be issued for services or products acquired through our platform. Your complete satisfaction is paramount to us, and we strive to resolve any issues you may experience in a timely manner.

2. Eligibility for Refund

• Refund requests must be made within 30 days of the purchase date.
• The product or service must be unused or show no signs of wear.
• An original proof of purchase (receipt or invoice) is required to process any refund requests.

3. Non-Refundable Items

The following products or services are not eligible for refunds:

• Customized products specifically created for the client.
• Products marked as "final sale" or "non-refundable" at the time of purchase.
• Digital products that have been accessed or downloaded.

4. Refund Process

To initiate a refund process, please contact our customer support team at [email protected]. Ensure you provide your purchase details and the reason for the refund request. Our team will evaluate the request and respond within 7 business days.

5. Refund Method

Approved refunds will be processed back to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.

6. Amendments

RELIONEX reserves the right to amend these refund terms at any time. Changes will be posted on our website, and we encourage clients to review our refund terms periodically.

7. Contact Information

If you have any questions regarding our refund terms or need further assistance, please contact us at:

RELIONEX Customer Support
123 Business Rd, Business City, BC 12345
Phone: (555) 012-3456
Email: [email protected]